To : Booked.net Attn. : Customer Service.... By my booking mentioned : I would like to extend my check out time of 29/4 to 19:00, you have answered by phone, said that I have to pay half day of the rent USD199.90/2,and I had asked you reply me by email. But finally, I had requested it to their reception on the day of 28 & 29/4, Their excuse was it was full on the date of 29/4, then, I had to check out until 12:00 on that day. It made me very inconvenience to find another place to stay until my late flight departed at mid night of 00:30. I am so disappointed about their offer. Please if you have similiar request from other customers, give your best service as possible.Thank you very much!! kind regards, Anne Yue